Resh Beauty
Address
342 high road, N22 8JW, London, London, London
Opening Hours
Browse services
Nail Art
Chrome Finish
Meet the Team
Resh
Beauty Therapist/Nail technician
Nirusha / chante
Nail Technician/Lash Technician/Beauty Therapist
Sara
Senior Beauty Therapist/Nail technician
Reviews (208)
Poor service and results. I booked an appointment weeks in advance, on the day I received a phone call to let me know my appointment would be delayed by 5min due to a staff change. I arrive and my appointment is delayed by another 40min before I even get seen to, and that’s only because I asked to do it myself - only a gel polish removal… so I was given the tools to soak my nails in foil by myself and only when another customer said she didn’t mind waiting did the lady actually do it for me. I was not offered any water or a drink during the 40min I waited before she started. I sat in the sun. There was one customer there so it was very plausible for the lady to have served us at the same time, considering the other customer happily stated she’d been 30min late to her own appointment I think it’s unreasonable that should have impacted my treatment so heavily. Nails cut Wonky and damaged by the removal treatment and wasn’t even offered a discount for the inconvenience. Will not be returning.
Thank you for taking the time to share your feedback. We’re genuinely sorry your experience didn’t meet your expectations. As soon as we became aware that one of our team members had to leave unexpectedly due to a family emergency, we contacted you straight away to explain the situation. We also offered to reschedule your appointment to the following day or another convenient date to avoid any waiting. You kindly chose to keep your appointment that day and confirmed you were happy to accept the expected delay. Also today, another client arrived significantly late for her appointment. But because it was her special day today. We explained the situation and asked if you were happy for us to fit your appointment around hers, and you again confirmed that waiting was not an issue. Had you let us know you were no longer happy to wait, we would have happily adjusted our schedule and prioritised your appointment. We’re sorry you left feeling disappointed, as that was never our intention. As a gesture of goodwill, we’d be delighted to offer you a complimentary service on your next visit. Please contact us directly we’d love the opportunity to make things right and welcome you back
Amazing lash lift. My lashes look longer, lifted, and natural. Great service, friendly staff, and a lovely salon. Highly recommend.
Amazing saloon great service and really happy with my nails, very professional and clean saloon. Done my nails by resh and I am really happy with service I received very welcoming atmosphere really recommend this one of the best salon in the area
Thank you for the kind words.
Hi I had a 20 minute normal polish manicure with Resh on Friday the 15th May it chipped on the very next day. My nails were also cut too short to what I wanted. The polish didn’t even last until Sunday the 17th May when I had to go somewhere. The work is not up to standard, and she doesn’t have the right technique and is not very experienced. If a normal polish doesn’t last up to 7 days then at least it should last 5 days. In Cyprus when I’m on holiday I get it done and it lasts 7 days. When Sara done my nails, it lasted 5 days or so. I might have to look for another beautician as I am reluctant to use their service again, unless Sara does my nails. So sorry I had to give this review but that’s how I feel.
When I attended the appointment, I discovered the business was no longer operating as Silanel Beauty and had in fact changed ownership and name to “Resh Beauty”. This information had not been updated on the booking system, and at no point prior to my appointment was I informed that the salon was under different management. In addition to this, the service I received was significantly below the standard I expected based on previous experiences at Silanel Beauty. The therapist who carried out the treatment appeared inexperienced and lacked confidence in basic aspects of the pedicure. Although she was polite, the quality of the treatment was poor. I also found it uncomfortable that members of staff were speaking to each other in another language throughout parts of the appointment while I was receiving the treatment, which made the experience feel unwelcoming.
Hi Eva, Thank you for taking the time to share your feedback. We are truly sorry that your recent experience did not meet your expectations. At the time of your appointment, the salon was going through a transition period following the change of ownership from Silanel Beauty to Resh Beauty. Unfortunately, some updates, including signage and booking platform information, were still in the process of being updated, and we apologise for any confusion this caused. We are also sorry to hear that you were not satisfied with the quality of the treatment. Your comments have been taken seriously and discussed internally with the team to ensure additional training and support are provided where needed. Regarding your concern about staff speaking in another language during the appointment, we completely understand how this may have made you feel uncomfortable or unwelcome. We have addressed this with our team and reminded all staff to remain mindful and professional in order to ensure every client feels comfortable and included throughout their visit. We genuinely appreciate your feedback as it helps us improve during this new chapter of the salon, and we hope we may have the opportunity to provide you with a much better experience in the future.
Love this place! Always a great service
Thank you so much for your kind words, Molly! We’re really happy to hear you had a great experience with us. We look forward to welcoming you back again soon!
Love this place!
Thank you for your lovely review! We’re delighted you had a great experience and look forward to welcoming you back soon.
Hello, I know Jenny is on maternity leave but I hope she reads this. I had been coming for gel manicure since 2022 to Silanel in Palmers Green, Jenny used to do my nails now since Jay was hired i’ve been going to her. I’ve always been happy and pleased with any session I have been to there. Last week I had the worst nails I have ever done in my life. First my appointment was cancelled and changed last minute, re-booked before even speaking with me if that suits me considering that I have work and a child and I can’t change my appointments just like this. The manager had to call me before deciding to rebook the appointment on her own when it suited the business. She decided to call me next day because I complained. The right thing to do was, wait for the morning call me explain why the appointment was canceled and offer a time and date BEFORE taking actions yourself. Unprofessional. Anyway, I changed the appointment again to what suited me better. I went to my appointment and Jay with whom I had booked my appointment as usual, she wasn’t there. There was a girl that I hadn’t met at all in the years I have been going there, assuming it’s the maternity covers friend as they were chatting in their own language and she wasn’t aware where was anything in the place. I decided not to be biased that she is new and maybe she was going to do a good job! I was wrong, I corrected her way of work 4 times as she was doing my nails, I had two broken nails to which I wanted to repair and extend them to match the rest, she didn’t seem to know what to do - not only that but considering I am there for gel extension she started to put tips without asking first. The nails came both crooked and not to mention broke on the very next day as done absolutely worst. Each nail on my hand - different length. Wobbly and wavy all of them, I feel shame of these nails on my hands. My baby was crying and waiting for me with my parents and I didn’t want to proceed to wait even longer for another new set from her considering I saw she didn’t know how to do the job. I paid quietly and politely and left. But I will not be returning. I feel sorry for Jenny as she is loosing loyal customers because of the cover she has hired while she is on maternity leave.
Hi Viktoria, thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and that we let you down, especially as a loyal client who has supported the salon for many years. This is not the level of service, professionalism, or quality we aim to provide. We sincerely apologise for the inconvenience caused with your appointment changes, the lack of communication, and most importantly the poor quality of the treatment you received. Please be assured that we do not tolerate standards like this within our salon. After reviewing the matter internally, immediate action has been taken and the staff member involved is no longer working with us. Customer satisfaction, trust, and high standards are our top priorities, and we take feedback like yours very seriously. We are also reviewing our booking and training procedures to ensure this does not happen again. We genuinely value your loyalty and would love the opportunity to restore your confidence in us. Please contact us directly, and we would be happy to personally arrange a complimentary corrective appointment with one of our senior technicians.
Did a great job on my nails nice and glittery.
Absolutely the worst service I ever had! I was a client of this place but since changed the ownership the service has been very bad, unbelievable I was there for my appointment and the owner tried to do my nails unfortunately she wasn’t able to do extension and worked for two hours just to prepare the nails and wait for her assistant to finish with another client to finish mine so at the end she had to do the whole thing again because the shape wasn’t even right and the owner had the courage to charge me £60 £ 5 pounds per each replacement. I will never back again.
Hi Fatima, We’re very sorry to hear that you were unhappy with your recent visit, as this is never the experience we want for our clients. When the appointment was booked, it was scheduled as a gel infill service. Nail extensions require significantly more time than an infill, and they need to be booked correctly in advance, especially for end-of-day appointments, to ensure we can allocate enough time to complete the service comfortably and without rushing. During your appointment, it became clear that more than three nails required extensions rather than a standard infill. As per our pricing policy, we charge £5 per nail replacement for up to three nails. When more than three nails require extensions, this is considered a different service and charged accordingly. However, we still tried to accommodate you and complete the service to the best of our ability despite the time constraints. The £60 charged reflected the time spent carrying out the service and correcting the shape to ensure a safe and professional finish. All of our pricing is applied consistently to every client. We genuinely regret that you left feeling dissatisfied. We always aim to be fair and transparent, and we would have appreciated the opportunity to clarify everything with you during your visit. If you would like to discuss this further, please feel free to contact us directly.