Sarah hair and beauty
Address
9 south parade Whitley Bay, Number 9, NE26 2RE, Newcastle upon Tyne, Newcastle upon Tyne
Opening Hours
Browse services
Ladies cut(wash & LoReal treatment)short hair
One length trim
Restyle(short hair)
Restyle (long hair)
Meet the Team
Sara
Owner
Reviews (24)
This lady is the best !! Thank you so much for my beautiful highlights. My hair has been so drab for years and a few visits with Sarah has it looking superb again xx
Thanks so much for your positive feedback I really happy that you like our services xxx
My 1-year-old daughter had an appointment booked for 5:30pm today. We even received a reminder message this morning confirming the appointment, so we arrived early at 5pm — only to find the shop completely closed. We tried calling both the mobile and landline numbers, as well as messaging on Instagram, and received no response at all. We waited around for a while thinking they may have just stepped out briefly, but nobody returned. It’s incredibly disappointing and frustrating, especially as we’re due to go on holiday and arranged our day around this appointment. If we had failed to show up, no doubt we would have been charged, so the lack of communication or courtesy shown to customers is unacceptable. Would not recommend. EDIT We’ve had a lovely response from Sara and understand the issue. If you’re booking on here, perhaps just check opening times on Google or contact the shop.
Hi, I hope you’re doing well. First of all, I’m truly very sorry about what happened yesterday and that you came all the way to the salon while it was closed. I had already informed Booksy about this and even managed the app myself to close all appointment lines, but unfortunately I don’t know why it wasn’t updated properly on Booksy. I’m currently on holiday, and that is the reason the salon is temporarily closed. On all of my salon apps and especially on Google Maps, it has clearly been mentioned that the salon is temporarily closed due to holiday. Unfortunately, this issue was not caused by me; it was because Booksy did not update the information correctly. I was honestly upset about the situation and also about the review that was left, because this misunderstanding was not my fault. If you had messaged me directly or checked through Google Maps, you would have definitely seen that the salon is closed for one week because of the holiday. Unfortunately, Booksy is sometimes not updated properly, and most of my clients actually book through Google Maps because the information there is always clear and accurate. Again, I sincerely apologize for what happened, and I hope to see you when I return from holiday. Thank you for your understanding 🙏
Always an amazing service
Thanks so much Sarah for your positive feedback i am so glad you liked our service see you next time ❤️
I have not been at such fantastic hairdresser since years- great skills and customer service, so happy that I found this place xxx
Brilliant Service!
Thanks so much for your review iam so glad you liked our service xxx
This treatment gave amazing results.
Wonderful staff & salon! So friendly, relaxed & professional. Highly recommended!
We’re very happy to hear that you were satisfied with Rio. Your positive feedback truly encourages us, and we hope to serve you again soon.
friendly and nice staff
Amazing!
Disappointed hair was only shampooed once despite telling staff in advance I was coming because I’ve been struggling to wash my hair due to disability and I needed a good scrub. I’m sure most salons shampoo twice as standard. Hair was unfortunately hacked at with razor which is the worst thing to do for hair. One side of hair had no products on. One side of hair blow dried well by owner the other very poorly resulting in it looking different on both sides. Was never offered a drink like most salons do, Then the worst thing I was over charged. When I booked there was I think15-20% off making the price £30.80 but I was charged £42 which is more than the price that listed online without the discount. Like I say a disappointing and underwhelming experience unfortunately
Thank you for your feedback. According to our salon cameras, you spent about 10 minutes at the washing station while my assistant carefully washed your long and voluminous hair that reached below your waist. Because your scalp was oily, I asked her to use L’Oréal Scalp Advanced shampoo and wash three to four times to make sure your hair was completely clean for the haircut. Before starting, we confirmed the haircut style together, and I checked with you during each step. At the end, you said you were happy with the result and loved your new style When you mentioned your hair felt slightly damp, I personally blow-dried it again to ensure you left the salon fully satisfied. The £40 charge was based on time, hair volume and the professional products used — a very fair price compared to average UK salon rates. We don’t participate in special discount programs, but always keep prices as reasonable as possible while maintaining quality. I appreciate your review and hope to welcome you again for another positive experience