Smokey x Primark Birmingham

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KY always gets me right 💯! Preciate it bro

I had a very disappointing experience at this barbershop, I would highly recommend no one goes there! My appointment was booked for 10:30am, yet I wasn't called to the chair until 11:15am. I understand that delays can happen, but if appointments are running that far behind, what's the point of having a booking system? A quick apology or update would have gone a long way. What made it even more frustrating was that on a previous visit, I arrived 15 minutes late and was charged extra because of it. I pointed out the inconsistency and asked why customers are expected to pay for being late, yet there's no accountability when the barber is 45 minutes behind schedule. The barber simply responded that the person who cut my hair previously was someone else and that he personally would never charge a late fee. While that may be true, it doesn't change the fact that my appointment started 45 minutes late with no compensation or acknowledgment of the inconvenience. The haircut itself only added to my disappointment. I booked a shape-up, but it lasted no more than two minutes and was easily the quickest and poorest shape-up I've ever received. It felt rushed and lacked the care and attention you'd expect from a professional service. While I was waiting for my hair cut, another customer arrived for what appeared to be a booked appointment during the period of the delay. He also questioned why there was a booking system if customers were still having to wait so long. Seeing another customer express the same frustration reinforced that this wasn’t just my perception. It also gave me the impression that my appointment was rushed in an attempt to catch up on the backlog, which would explain why my shape up was so quick and was by far the quickest and poorest one I’ve ever had. I also have a friend who visited this same barbershop a few weeks earlier, and he told me he experience exactly the same issue. His appointment also starred significantly late despite having a booking, which suggests this may not be an isolated incident but an ongoing problem with how appointments are managed. To make matters worse, I was then charged the full £15. The barber claimed that the service was actually supposed to cost £18 because it should have been booked as a "shape-up and beard," and said he was giving me a discount by charging £15 instead. However, when I asked to see the price list displayed in the shop, there wasn't even a "shape-up and beard"option listed for £18. The only listed price for the service was £15, which was exactly what I'd booked. So the so-called "discount" wasn't a discount at all. Overall, this was a poor experience from start to finish: a 45-minute delay, an unsatisfactory and rushed haircut, and confusing pricing that didn't match the advertised price list. I left feeling that my time wasn't respected and that the quality of service didn't justify the price charged. Unfortunately, I won't be returning!

Perfect customer the barber did a great job

Great trim, great service. Thank you cest.

Absolutely terrible service today from Cest. Please work on arriving to appointments on time, especially when you have clients booked. Respecting customers’ time is a basic expectation, and today’s experience was very disappointing.

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Amazing service, with a wonderful haircut. cest was brilliant

Some confusion about the timing of the appointment and having to wait, but otherwise ok.

No one in this shop has respect for customers. Waste of time and money! Spare your dignity and go somewhere you are valued. These guys move like they are running a charity