TRIMMEN - GOSFORTH
Address
53 High Street, NE3 4AA, Newcastle upon Tyne, Newcastle upon Tyne
Opening Hours
Browse services
First Visit (Mon- Tue–Wed Only)
First Visit (Mon- Tue–Wed Only)
Meet the Team
BACO
Mumen
Stylist
Moad
Munther ( stylist )
Stylist
Reviews (888)
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Really good would recommend
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Always certi
Excellent.
Update: They reached out with apologies, explanation and solution options. "I’m disappointed with my experience, particularly the lack of communication and transparency regarding my appointment. I booked an appointment with Baco, the Lead Stylist, in advance. Although the appointment time was changed by 15 minutes the day before, I had no issue with that. I arrived on time and was told that my appointment was with Baco at 5:30 pm. The barber then proceeded to cut my hair. I paid the full amount and left a tip as usual. However, afterwards, I became unsure whether Baco had actually cut my hair. Having checked the shop’s social media, website and Booksy photos, it appeared that my haircut may have been done by another barber, Mumen. My main concern is that I specifically booked with Baco, the Lead Stylist, yet nobody informed me that he might be unavailable or asked whether I would be happy to have my haircut with another barber. Had I been told beforehand, I could have decided whether to proceed with the appointment or reschedule. I was also charged Baco’s usual price. While the cost itself is not my main concern, I was nevertheless charged more than the usual price of the stylist who actually performed the haircut. I believe customers deserve transparency about who will be providing the service they have specifically booked. I contacted the shop privately by email before leaving this review because I wanted to give them a fair opportunity to explain what had happened and resolve the situation without affecting their public reputation. Unfortunately, my email has gone unanswered. It is disappointing that a situation that could potentially have been resolved with a simple explanation has been met with silence. Ultimately, this is about honesty, transparency and respecting customers’ bookings. If the Lead Stylist is unavailable, customers should be informed beforehand and given the choice to proceed with another barber or reschedule. I hope the business takes this feedback seriously and improves its communication with customers."